• Commercial‑grade machines – the S‑Series (S200‑S300), MVP and MVP Hydra models built for cafés, restaurants and hotels.

• Prosumer/home‑use machines – the ES.1, a hand‑built unit that brings commercial‑level temperature stability to the home barista.

• Spare parts & manuals – genuine Synesso components, technical manuals and service guides for all models.

All Synesso espresso machines are designed, engineered, and hand‑built in Seattle, USA.

Once the machine arrives in the United Kingdom, Synesso UK carries out the final pre‑delivery inspection (PDI) of each unit before it is installed at the customer’s site.

In addition to the PDI, Synesso UK also handles:

• Customisation requests

• Sales enquiries and order processing

• Spare‑parts fulfilment and technical manuals

• Repairs, servicing and warranty administration

Two‑year warranty on the entire machine.

Five‑year warranty on selected internal parts and components.

Warranty claims must be processed through approved Synesso UK service agents; using unapproved technicians can invalidate the warranty.

Visit our technical page for Parts & Manuals, search by model and order parts directly via the form provided. Technical manuals are downloadable for each machine.

Synesso UK ships throughout the United Kingdom orders for other regions are handled by separate regional importers; please contact Synesso UK for details on the appropriate distributor for your country.

Yes – our primary distribution channel is through selected coffee roasters. If you are a coffee roaster or related business interested in becoming a Synesso partner in the UK, please get in touch for more information. Contact us with a brief introduction of your company and we’ll follow up with partnership details.

• Multi‑boiler system with individually PID‑controlled brew boilers for precise temperature stability.

• High‑grade stainless‑steel construction and premium components (commercial‑grade pumps, durable group heads).

• An obsessive focus on part quality, delivering consistent shot quality and long‑life reliability.

Simply contact Synesso UK via email and we will respond to your enquiry.

Training is provided on‑site at the time of installation. Our approved service agents walk your team through proper operation, cleaning, and basic troubleshooting while the machine is being set up.

Our technical page product specifications, click the model you require to view full details.

Request a personalised quote by emailing us  with the model(s) you’re interested in, desired customisations, and projected volume. Our sales team will respond with pricing, payment terms, and any applicable discounts.

All installations are carried out by approved Synesso UK service agents. They position and level the machine, connect water, power and drainage, perform final PID calibration, run a functional test, and provide a brief hand‑over session with your staff. Using unapproved technicians can void the warranty, so we strongly recommend scheduling an appointment with our certified agents.

Ongoing service, repairs are performed exclusively by approved Synesso UK service agents. This ensures compliance with warranty requirements and maintains the machine’s performance standards.

Yes. Finance and leasing solutions are offered through our approved FCA‑registered partner. Synesso UK does not provide these services directly; we can connect you with the partner and supply the necessary documentation for a smooth application.

Returns are handled in accordance with UK B2B legislation. If a machine arrives damaged or does not meet the agreed specifications, you must notify us immediately. For cancellations prior to shipment, standard restocking fees may apply.

All Synesso units sold in the United Kingdom meet the UKCA (UK Conformity Assessed) requirements for electrical equipment used in commercial food‑service environments. In addition, they are CE‑marked, indicating conformity with the relevant European safety, electromagnetic compatibility (EMC) and low‑voltage directives. All machines are fully tested and certified to comply with the applicable British and European directives, ensuring they can be legally installed and operated throughout the UK.

All machines that enter the UK market must be purchased through Synesso UK or an authorised Synesso UK reseller. No other channel—whether a third‑party retailer, overseas distributor, or unofficial website—is authorised to sell Synesso equipment in the UK. Purchasing outside the official channel may result in:

• Lack of warranty coverage

• Inability to receive genuine spare parts or service

• Potential incompatibility with UK electrical standards

For any purchase, always verify that the seller is an authorised Synesso UK partner.